Get your statements online

You never know when you'll need a copy of your latest statement – or one from up to seven years ago. Now you can use the ANZ App or Internet Banking to view your statements anytime, anywhere. Send them via email or save them using the Share function. Nice!

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Want to stop receiving statements in the mail? You can switch to 'Online Only' statements any time in the ANZ App or Internet Banking. Learn more 

Learn about statements in the ANZ App

You never know when you'll need a copy of your latest statement – or one from up to seven years ago. You can use the ANZ App to view your statements anytime, anywhere.

See how you can also use the app to let us know whether you’d prefer to receive your statements online or in the mail.

How to: See your statements in the ANZ App Click to play video 1:08

Changes to your statement cycle for accounts with ANZ Visa Debit cards

On 15 March 2024, the ANZ Saving and Transaction Products Terms and Conditions and the Business Transaction Accounts Terms and Conditions – ANZ Business Banking were updated to reflect changes to how often we will send statements of account.

For accounts with an ANZ Visa Debit card or an ANZ Business Visa Debit card, the default statement frequency is changing from every two months to every six months.

If you've recently received a communication from us about changes to your statement cycle for accounts with ANZ Visa Debit cards with reference RID2403, please see our Frequently Asked Questions.

View your statements

How to view your statements in the ANZ App

You can view your statements, any time, in the ANZ App. To view your account statements:

  1. Open the app and log in
  2. Tap on More, then View statements
  3. Choose the account you’d like to see the statement for current accounts, as well as closed accounts
  4. Choose your latest statement, or find a previous statement by year. Tap on it to open and see the details.

How to view your statements in Internet Banking

To view your statements, follow the steps below:

  1. Log in to Internet Banking
  2. From the homepage, select the account you'd like to view a statement for
  3. Click the View statements link on the left menu
  4. Your statements will be listed in the Statement issue date section of the page
  5. You can also filter the statements according to statement issue date. To do this, select Filter by statement issue date
  6. View a statement by selecting the date or the download icon. Your statement will be displayed in a new window or tab.

Online statements are arranged in date order, starting with your most recently issued statement at the top of the list. Whenever a new online statement is ready to view, it is flagged as New.

View your credit card statements

You can view your credit card transactions, closing balance, payment due date and the minimum payment amount by viewing your latest credit card statement in the ANZ App or Internet Banking.

How to view your statement in the ANZ App

  1. Open the app and log in
  2. Tap on your credit card account
  3. Your latest Transactions should be visible. Tap Statements to see your latest statement and previous statements
  4. To make a quick payment tap Payment options.

How to view your statement in Internet Banking

  1. Log in to Internet Banking
  2. Select your credit card account
  3. Select the Statements tab, then Current incomplete statement period and View. The transactions displayed will include any transactions processed after your last card statement was issued
  4. To view previous statements, select the statement cycle you wish to view, using the Date range drop down and then View.

Save your statements

How to send or save a statement in the ANZ App

You can send, download or make a copy of your statement:

  1. Open the app and log in
  2. Tap on More, then View Statements
  3. Choose the account you’d like to see the statement for current accounts, as well as closed accounts
  4. Select your latest statement, or find a previous statement by year. Tap on it to open and see the details.
  5. Tap on the share icon in the top right corner and then choose what you’d like to do with your statement.

How to save your statements in Internet Banking

You can save PDFs of your online statements to your computer or print copies of them.

Depending on the version of Adobe Reader you have, you can either:

  1. Select the Save or Download icon (you may need to move your mouse to above the statement header to see these options)
  2. Or select File and then Save as
  3. Remember to give the file a name before selecting Save.

Order a replacement statement

How to order a replacement statement in Internet Banking

From the home page:

  1. Click the View statements button
  2. Choose your account and then select Order a replacement statement link
  3. From the Select account drop down list, select the account you want a statement for
  4. Enter the date ranges for which you would like to receive replacement statements. You can enter up to 10 sets of transaction dates by clicking the Add more dates button
  5. Choose your delivery option (e.g. fax, mail or email)
  6. Enter a contact phone number in case we need to call you regarding your request
  7. Select Submit and a receipt will display to confirm your submission. You can choose to register for online statements at this point if you wish.

Your questions answered

General questions

Do I need to register for online statements?

No you don't. If you're a registered user of the ANZ App, Internet Banking or Internet Banking for Business, you'll receive online statements in addition to paper for all linked eligible accounts. You can also choose to change your statement preferences and go paperless.

What types of ANZ accounts are eligible for online statements?

Eligible accounts for online statements include:

Determine if your account is eligible for online statements by viewing the full list here:

You can view online statements for an account in Internet Banking if you are:

For ANZ Internet Banking for Business, the user must be granted access on the account to be able to view online statements.

Why am I not eligible to view online statements?

If your authority on an account falls under certain categories you will not be eligible to view online statements. For example:

Note: This is not an exhaustive list of account authorities or account categories for which online statements are not available.

Can I get online statements for accounts not linked to my ANZ Internet Banking?

No. Online statements are only available to accounts linked to your ANZ Internet Banking or ANZ Internet Banking for Business.

How are online statements different than viewing the transactions in the transaction history?

Online transactions display the most current transactions. This transaction record is not an account statement.

Online statements, on the other hand, are scanned copies of paper statements generated periodically (monthly/bi-monthly/quarterly/half yearly) dependent on the statement end date and other legal requirements.

Is there a fee for a replacement statement and can you email it to me?

There is currently no fee associated with replacement statements.

For accounts that are eligible for replacement statements (except credit cards), you can choose to have the replacement statement(s) emailed to a valid email address.

Card statements

What is the difference between "Processed" and "Transaction Date"?

Processed refers to the date the transaction was processed in to your account by ANZ.

Transaction Date refers to date the transaction was carried out by the merchant.

Transactions will only appear after the merchant processes them and forwards the details to ANZ for processing.

How can I tell whose card was used to make a payment?

When viewing your statements, the last four digits of the ANZ credit card number used will appear under Card used. This will help you identify which card was used for a particular transaction.

Switching to paperless

List of ANZ accounts eligible for online statements

What happens when I have multiple copies sent to other parties?

If you switch off paper statements, this means that a person who previously received paper statements for an account:

What happens to my online statement if I remove an account from the ANZ App or ANZ Internet Banking?

We suggest that before you remove any accounts from the ANZ App or ANZ Internet Banking, ensure you have reset your statement preferences to Paper and online. This way you’ll continue receiving statements by mail.

What happens to my online statements if I close all of my accounts?

You will lose access to historical online statements if all accounts linked to the ANZ App or ANZ Internet Banking are closed. Before closing your accounts, we suggest you:

Note: There must be at least one active account linked to the ANZ App or ANZ Internet Banking to view online statements for eligible accounts.

Why am I receiving a paper statement after I opted for "Online only"?

Here are some situations when your statement preferences for an eligible account may be reset back to Paper and online from Online only:

You may also receive a paper statement if there is a problem with your email address. Please double-check that it is correct. You should also ensure your inbox is not full and that it's not rejecting emails from statement@anzcommunications.anz.com.

What happens to online statements if I lose my credit card?

You should report your lost or stolen credit card immediately by:

Your historical account statements for transactions made using the lost/stolen card will still be available to view online via ANZ Internet Banking.

When your new credit card is issued, ensure you link the new card to ANZ Internet Banking.

Because your original card was lost or stolen, your statement preference for this account may default back to Paper and online.

Remember to update your statement preferences if you prefer to receive statements Online only.

Changes to your statement cycle for accounts with ANZ Visa Debit cards

What changes are being made to my statement cycle?

We will start sending your statements at least once every six months instead of every two months for accounts with an ANZ Access Visa Debit card or ANZ Business Visa Debit card.

I've received a letter/email from ANZ about changes to my statement frequency. How can I be sure it's from ANZ?

We have recently notified customers about changes to their statement frequency.

If you think you've received a hoax email, SMS message or phone call claiming to be from ANZ, visit our Report suspicious activity page.

What if I want to receive statements more often than every six months?

You can ask us if you want to receive statements more frequently. Please contact us if you would like to receive your statements more often.

How can I view my statements?

You can view your statements, any time, in the ANZ App, Internet Banking and Internet Banking for Business. If you have ANZ Transactive, visit: online business banking services.

How can I monitor my transactions?

You don’t need to wait for your statement to monitor transactions on your account. You can monitor your transactions in the ANZ App, Internet Banking and Internet Banking for Business. Easy-to-follow instructions are available on register and log in to online banking. If you have ANZ Transactive, visit: online business banking services.

What if a transaction doesn't look right?

We recommend you contact us to raise a dispute as soon as possible. For more information, visit: view or dispute transactions.

Troubleshooting

Why can’t I access my statements?

If your account is eligible for online statements and you see the error "This account is not eligible to receive online statements" it’s likely due to one of the following reasons:

Why can't I open my online statements?

If you can see a list of your online statements but you're having problems opening them:

Why do I get an error when trying to view a PDF?

If the error indicates the file is corrupt, please try upgrading your version of Adobe Reader.

Why are my online notices not appearing?

As we are in the process of digitising our notices, some notices may not yet be displayed in the ANZ App or ANZ Internet Banking. There are also some notice types that will continue to be provided by mail only. When new notices types are digitised, they will be available to view in the ANZ App or ANZ Internet Banking by following the steps above.

Some notices will continue to be provided by mail.

Need more help?

ANZ Support Centre

Support information for online banking as well as products and services.

Give us a call

Want to speak to a human? Here you'll find the right number for your enquiry.

Book a branch appointment

Book an appointment online to speak to someone at your preferred branch.

Important information

When you choose to receive statements “Online only”, you are nominating not to receive paper statements for that account. Please note, for users of ANZ Internet Banking for Business the option to switch off paper statements is not available.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.