JUCY Rentals Reviews

You just made our day with this review! So glad you had a blast in your JUCY camper. Thanks for being a part of the JUCY family. Happy travels!

Just stopped to help a couple who had…

Just stopped to help a couple who had just rented one of your vans. Had a puncture, the spare looked like it had never been checked, it was rotten and the side walls were cracked. Not only is this dangerous if they had to drive on it, it's also unroadworthy further more risking another blow out just to be stranded.

Date of experience : September 02, 2024

Reply from JUCY Rentals

Thanks for letting us know about this. We’re sorry to hear their experience isn't up to our usual JUCY standards. Your feedback does mean a lot to us! If you're still nearby and can advise them to please seek assistance from our On Roads team for further assistance and or to discuss this matter further that would be appreciated. Thank you for leaving your honest feedback with us. We hope we can improve their experience and resolve any issues they may be having.

If l could give a zero star l would

If l could give a zero star l would. We hired a 6 berth motor home, pick up was good. When we started driving out of the city on the open road the van started shaking a lot. My husband thought the van needed a wheel balance so he would have it done when we arrived at our destination 6 hours away. We stayed on 90km an hour all the way so the van did not shake as much. we rang the emergency number and they agreed to pay for a wheel balance. The next day we took it to the wheel shop. Three hours later they called to say, the problem was the front wheel had been put on incorrectly after a blown tire, (yes the spare was totally blown). The shaking was the loose wheel and the nuts holding the tyre on had all broken. We were lucky not to have been in a serious accident. The motorhome had left Juicy with a blown spare tyre and the new one not installed correctly. This totally ruined our holiday as they replaced the van with a two berth. We got some compensation but nothing made up for the ruined 10 day trip.

Date of experience : August 10, 2024

Reply from JUCY Rentals

Thanks for letting us know about this. We’re sorry your experience wasn’t up to our usual JUCY standards. Your feedback does mean a lot to us. If not done so already, could you please reach out to our feedback team with more details? Their email is feedback@jucyworld.com. Please provide your booking details and share your experience with them. We're always here to make things right with you and will hear from you soon.